Shipping Policy

Northeast Florida Nursery & Growers Association (NEFNGLA)

Thank you for supporting the Northeast Florida Nursery & Growers Association (NEFNGLA). Please review the following information regarding the delivery of purchases made through our website.

Event Registrations, Sponsorships & Digital Purchases

Event registrations, memberships, sponsorships, and other non-physical purchases do not require shipping. Confirmation and any applicable details will be sent electronically to the email address provided at checkout.

No shipping fees will be charged for digital or non-physical purchases.

Physical Products

If your order includes a physical product, available shipping or delivery options will be displayed during checkout.

Orders are generally processed within 3–5 business days, excluding weekends and holidays. Shipping and delivery times may vary depending on the destination, carrier, product availability, and other circumstances outside of NEFNGLA’s control.

Shipping Costs

Applicable shipping charges will be calculated and displayed at checkout before your purchase is completed. Certain products, events, or promotional items may qualify for complimentary shipping or local pickup when indicated on the product page.

Local Pickup

When local pickup is available, instructions regarding the pickup location, date, and time will be provided after your order is placed. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. NEFNGLA is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address.

If you notice an error in your shipping information after placing an order, please contact NEFNGLA as soon as possible.

Lost or Damaged Orders

If a physical order arrives damaged or does not arrive as expected, please contact NEFNGLA with your order information and a description of the issue. For damaged items, photos may be requested so we can assist with resolving the matter.

Questions

If you have questions regarding an order, shipping, pickup, or delivery, please contact NEFNGLA through the contact information provided on our website.

Northeast Florida Nursery & Growers Association (NEFNGLA)
Supporting and strengthening Northeast Florida’s nursery and landscape industry.